Delivery Policy
Here we explain how we handle the delivery of your goods.Introduction
We are using our delivery and other third-party delivery services to we can't afford our delivery service to deliver. Standard Delivery rates are only available to the all-island but rates depend on the third-party delivery services. Though every attempt is made to Deliver orders as quickly as possible, they generally take 2 - 3 business hours to process before Deliver. Order processing on weekdays from 9.00 AM to 4.00 PM. If an order is placed after 7:00 PM in Sri Lankan Time on Friday, then the order will not Deliver out until the following Monday. Overnight and Saturday delivery options are not available. This is not available for Flash delivery.
Delivery options
The Following are Options for Delivery and Estimated Transit Times and Rates with conditions.- Available only Delivery service provided area usually western province (using Pick-Me and Uber-Eats).
- Real-time and time depend on the distance and road traffics.
- Rates depend on distance and service provider and the delivery charge must pay when the package is received.
- Available only for a 20km radius from Colombo City.
- 4 - 5 business hours using our delivery Vehicle. Rates are :
- 1km - 10km Charge 200.00.
- 10km - 20km Charge 200.00 - 350.00.
- All payment methods are available (Card, Cash and Online payment).
- Available for all-island using third party delivery service. Pronto Lanka
- 2 - 4 business days.
| No | Destination | Rate per 1Kg | Additional 1Kg |
|---|---|---|---|
| 1 | Colombo 01 - 15 | Rs. 200.00 | Rs. 98.00 |
| 2 | Greater colombo | Rs. 300.00 | Rs. 98.00 |
| 3 | Outstation area | Rs. 350.00 | Rs. 98.00 |
| 4 | East & North | Rs. 400.00 | Rs. 98.00 |
| No | Destination | Rate per 1Kg | Additional 1Kg |
|---|---|---|---|
| 1 | Colombo and other provinces | Rs. 350.00 | Rs. 120.00 |
| 2 | East and North province | Rs. 375.00 | Rs. 140.00 |
Out of western province orders
Currently, we are partnered with Prompt-XP, Pronto Lanka and Ceylon EX Delivery to service our all-island customers. Once you have created your shopping cart, choose the "Out of western" button and you will be led through the Standard delivery system and your order will be shown the additional delivery charge. Standard shipping rates are added but for some additional charges, you have to pay item type, quantity, the total weight of your order and the destination's postal code. These charges are related to Delivery Service provided, review before you complete your purchase.
Standard delivery restrictions
Unfortunately, some items are not eligible for the Standard delivery method. Some items are very temperature sensitive and some products are kept in the conditional temperature. So, you add those mentioned items to your cart and when you going to finalize the delivery method you can't proceed with the order.
P.O. Boxes
Unfortunately, we are unable to Deliver to P.O. Boxes.
White glove delivery
Some items are eligible for white glove delivery. What this means is that an Assistant will deliver the product, bring it inside your home and set it up. If you choose white glove delivery, please keep in mind that once the item has Delivered it cannot be cancelled. Any order cancelled after it has been delivered will result in the customer being responsible for the delivery charges. This option must be requested over the phone after the order have been placed and additional charges will be applied.
Shipping promotions
Free or discounted Delivery promotions, or discounted pricing promotions, may not apply to incontinence/diaper supplies, liquids, wheelchairs, and some of our other oversized items. We apologize, but to maintain our low regular prices, we are no longer able to always include these medical supply categories in Delivery promotions.